World Class Distribution in Northern Europe

Dear Reader

Lots of organisations across many industries may use the term ‘World Class’ to describe their businesses, but how often do they stop to think what that really means in terms of tangible deliverables? At Arrow we have a very clear idea of what the term means to our customers and we work hard to ensure that we are a truly world class supply chain partner.

We believe that to be a truly world class distributor you must excel in all areas of the supply chain – from breadth of product portfolio to delivery of value added services, and from relationships with suppliers to commitment to ongoing investment.

Take the Arrow linecard, for example. In addition to including a wide variety of on-board and off-board component-level products from world leading suppliers we also offer platform-level solutions in areas ranging from embedded computing and displays to power supplies and wireless modules. When it comes to value-added services we offer our customers everything from design-in engineering support to supply chain systems and solutions. And our commitment to investment covers all aspects of our business - from technology to local offices and from processes to people. In the case of the latter, for example, we have the region’s largest sales team and a comprehensive network of FAEs and technical specialists that allow us to deliver locally focussed support to customers throughout Northern Europe.

What’s more, as a company that works with many of its suppliers on a truly global basis we have excellent supplier relationships that lead directly to customer benefits – whether that is good pricing or security and longevity of supply, or rapid access to the data that our customers need to meet their design, development and manufacturing requirements. Having a global business and a strategy for ongoing growth has also helped us become the leading distributor in many countries, giving our customers the peace of mind of dealing with a stable business in both upturns and downturns.

There are, of course, many other elements that go into making a business ‘world class’, not least a commitment to regular communications with customers. And, in Arrow’s case, one of the ways we demonstrate that commitment is through Arrow Innovation.

As always I hope that you enjoy this issue of Arrow Innovation and, should you have any comments or queries on any of the stories covered, that you will not hesitate to get in touch.

Helge Olsen
Managing Director
Arrow Norway